For all deliveries or services, in particular the sale of tickets by the Verein Wiener Symphoniker (Verein under Austrian law) in cooperation with the Wiener Konzerthausgesellschaft, the General Terms and Conditions of Sale as amended from time to time shall apply.

General

The following terms and conditions apply to concerts organised by the Verein Wiener Symphoniker in cooperation with the Wiener Konzerthausgesellschaft, to the Wiener Symphoniker chamber music series, and to the Wiener Symphoniker’s Primavera da Vienna festival in Trieste. Ticket sales for these events are handled by the Ticket & Service Centre of the Wiener Konzerthaus.

For events organised independently by the Wiener Symphoniker at the Musikverein Wien, the General Terms and Conditions of the Gesellschaft der Musikfreunde in Wien shall apply. For all other events, you enter into a legal relationship with the respective organiser upon purchasing tickets. Different terms and conditions may apply. Detailed information is available from the respective organiser. The house rules of the respective venue apply to all events.

1. Ticket Orders and Purchases

Ticket orders and purchases are binding in all cases. Ticket reservations are not possible, nor is the return of purchased or ordered tickets.

2. Advance Ticket Sales

Information regarding the start of ticket sales for individual concerts can be found in the detailed information for the event of your choice. Advance sales for supporting members of the Wiener Symphoniker begin at least seven days prior to general advance sales.

3. Telephone Ticket Sales

may be settled via SEPA direct debit mandate, credit card, Paylink, or payment by invoice. Fully paid tickets may be collected from the Ticket & Service Centre of the Wiener Konzerthaus up until immediately before the event. Refunds are not possible for tickets that are not collected.

4. Receipt of Tickets

E-Ticket
Your e-tickets will be provided both via email and via your account. They may be downloaded at your discretion either as a Wallet or Passbook ticket (mobile ticket) or as a print@home ticket (PDF). For the secure use of your e-ticket, please observe the following instructions: Each e-ticket is issued with a unique identifier. You are therefore obliged to retain your printouts or digital files securely and safeguard them against unauthorised third-party access. Upon entry to an event, the e-ticket bearing a given unique identifier that is presented first shall be deemed the valid ticket. The principle of first entry therefore applies. Subsequent tickets with the same identifier will automatically be cancelled when the first ticket is used for entry. This entry rule shall only apply if the reasons for the cancellation of subsequent tickets are not attributable to the organiser or if the organiser is not otherwise responsible for the cancellation.

Postal Delivery
Purchased tickets may be sent by post upon request (excluding telephone purchases). Dispatch takes place after receipt of payment.

Collection at the Ticket & Service Centre
Purchased tickets can also be held at the Ticket & Service Centre for collection. We reserve the right to only issue them once the purchase price has been paid in full, including all related fees and charges. The deadline for ticket collection can be found on your receipt.

5. Right of Admission

The right of admission to the respective event is acquired only upon full payment of the ticket price and all associated fees and charges. The organiser fulfils its obligation to grant admission upon first presentation of a valid ticket. The organiser is entitled to refuse admission to persons presenting a ticket if the ticket has not been fully paid for. This also applies accordingly if a payment originally made is subsequently reversed.

6. Right of Withdrawal 

Pursuant to Section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no right of withdrawal in respect of services related to leisure activities where a specific date or period for performance is contractually provided. In accordance with Section 4(1)(11) FAGG, we hereby inform you that no right of withdrawal exists when purchasing admission tickets or subscriptions.

7. Resale

Commercial resale of tickets is prohibited without the prior written consent of the organiser. This includes the commercial public offering of tickets, particularly via internet auctions and marketplaces. The organiser reserves the right to refuse future ticket purchases to persons who violate this prohibition, to cancel existing tickets without replacement, and to take further legal action.

8. Warranty

Statutory warranty provisions shall apply.

9. Data Protection

Your data are processed for the performance of contracts and pre-contractual measures, to fulfil legal obligations, and to safeguard legitimate interests. Further information on data processing, retention periods and your rights can be found in our Privacy Policy.

Cooperative Events: For events organised by the Wiener Symphoniker in cooperation with the Wiener Konzerthausgesellschaft, as well as events of the Wiener Symphoniker for which ticket sales are handled via the Wiener Konzerthausgesellschaft, your data will be processed by all cooperation partners. In such cases, your rights of access, rectification, erasure and objection apply vis-à-vis all cooperation partners.

10. Alterations & Cancellations

Information on our website is updated daily. Any alterations known in due time are published there. Furthermore, you shall be notified in writing (via email or post) of any material alterations. To ensure that all visitors can be informed of any alterations, please only book tickets under the names of the persons who will be using them.

If a concert must be cancelled, a replacement concert will normally be offered. If you do not wish to accept this offer, please return your tickets to the Ticket & Service Centre. Ticket holders will receive a full refund for the cost of the ticket. Any further claims against the organiser are excluded if the organiser is not responsible for the cancellation. This applies in particular to travel and accommodation costs.

11. Wheelchair Spaces

At each event, there is an allocation of wheelchair accessible spaces, subject to specific conditions, for visitors who require one. When purchasing individual tickets, wheelchair spaces must be booked during advance sales up to one week prior to the event by email at ticket@konzerthaus.at. A seat for an accompanying person is available in close proximity, subject to specific conditions.

12. Photography, video and sound recording

Image and sound recordings during the performance are not permitted. Photographs, film recordings or television recordings may be made during the performance you attend by us or by persons accredited by us. By purchasing your ticket, you consent to the publication or other public dissemination (e.g. on television or online) of recordings in which you may appear, for the purpose of informing the public about the respective event, the performing artists, or the Wiener Symphoniker and their programme in general. Your consent also includes publication and dissemination by third parties authorised by the Wiener Symphoniker or to whom such recordings are made available.

13. Retention of Title

All purchased items remain the property of the organiser until full payment of the purchase price and all associated costs and charges has been made.

14. Methods of Payment

The following payment methods are available for online purchases:

SEPA Direct Debit Mandate
You authorise Wiener Konzerthausgesellschaft (1030 Wien, Lothringerstraße 20; Creditor ID: AT24ZZZ00000028216) to debit your account for the amount due. At the same time, you instruct your bank to debit your account with the amount collected. 

Credit Card
The following credit cards are accepted: VISA, Mastercard, American Express. The amount due will be debited from your credit card.

eps payment: The amount due shall be debited via your online banking.

For written orders, payment can be made by SEPA Direct Debit mandate, credit card, bank transfer (online banking/payment by invoice) or in cash in person when collecting from the Ticket & Service Centre. Card payments are accepted on site. There is also an ATM available outside the building. 

For telephone sales, payment can be made by SEPA Direct Debit mandate, credit card, Paylink or payment by invoice. When paying via Paylink, you will receive a link by email through which you can initiate payment by credit card, eps payment or SEPA Direct Debit mandate.

All payments (with the exception of cash payments and payment by invoice) are securely processed via our certified payment service provider, Mollie B.V.

15. Supporting Memberships

Upon taking out a supporting membership with the Wiener Symphoniker, you enjoy benefits when purchasing tickets, such as priority booking and discounts. All memberships and their benefits can be found on the page wienersymphoniker.at/support-us. Memberships are valid for one season from 1 September to 31 August.

16. Enquiries

For questions regarding events and ticket purchases, please contact:

Verein Wiener Symphoniker
Daffingerstraße 4/DG
1030 Vienna
Austria

Telephone +43 (1) 58979 - 0
Email tickets@wienersymphoniker.at

Special Provisions for Subscriptions

The following special provisions apply when purchasing subscriptions offered in cooperation with the Wiener Konzerthausgesellschaft.

1. New Subscriptions

Subscriptions may be purchased via our website wienersymphoniker.at/subscriptions.

Subscription orders are accepted in writing only. Processing takes place in order of receipt and subject to availability. As a general rule, written orders are processed within 2 weeks of receipt. Should a subscription request be unable to be processed within this period for organisational reasons (in whole or in part), notification will be provided in writing. Orders remain valid until executed or cancelled.

Seating preferences: The price categories for your preferred seats can be found on the relevant seating plan. These are provided on our website for each individual cycle. Adjacent seats are assigned wherever possible. Every effort will be made to accommodate your seating preference; however, please note that many seats are already reserved for existing subscription holders. 

Additional subscription orders: If you make additional orders at a later stage, please add a note stating “Follow-up order” (“Nachbestellung”). This helps us to process your order as quickly as possible.

2. Subscription Renewal (“Stammplätze”)

Your subscription seats from the previous season remain reserved until a specified date (announced at the start of subscription sales), unless you delete the reservation yourself in the ticket shop. If you wish to renew, please extend online or submit any changes by this date. Unchanged subscriptions may be renewed online at tickets.wienersymphoniker.at/de/login. Changes may be submitted in writing by email ticket@konzerthaus.at

In the cycle Vorhören!, retention of subscribed seats or reservation of subscriptions from the previous season is unfortunately not possible.

3. Wheelchair Spaces (Subscriptions)

When ordering a wheelchair space subscription, the subscription price includes a companion ticket. If no companion ticket is required for the subscription, the price will be reduced accordingly. The Ticket & Service Centre would be pleased to advise you via email, by telephone, or in person regarding your booking of a wheelchair space, whether with or without a companion.

4.  Supporting Memberships

Supporting members of the Wiener Symphoniker receive a 17.5% discount on up to two subscriptions per cycle.

5. Youth Subscriptions

For children and young people aged 8–18, we offer the cycle Vorhören!. For all other cycles, a youth subscription is available with a youth membership (cut-off date 1 September 1995). Please enter the date of birth in the customer data. If no youth membership has yet been applied for the respective season, it will automatically be invoiced when ordering a youth subscription.

If youth subscriptions are ordered together with other subscriptions, please submit a separate order for each youth member or include the name and date of birth of the youth member in your order. Only one youth subscription per cycle is sold per person; it is non-transferable. If a ticket is transferred to another person, the difference to the standard price must be paid. When attending events, the membership card and official photo ID must be presented.

6. Subscription Enquiries

For questions regarding your subscription order, please contact the Ticket & Service Centre of the Wiener Konzerthaus:

Telephone: +43 1 242 002
Email: ticket@konzerthaus.at

Opening and Telephone Hours
September to June:
Mon–Fri 10:00–18:00, Sat 10:00–14:00
July and August:
Mon–Fri 10:00–14:00

Box Office
From one hour before the performance begins