DEUTSCH · ENGLISH CUSTOMER-LOG-IN CONTACT & SERVICE

February 2017

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Information on the activities of the Wiener Symphoniker as a regular newsletter

 

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General Terms and Conditions

Terms and Conditions for Subscriptions
In order to ensure that all subscription holders can be informed of any changes, we ask that a subscription is ordered under the name of the person who will actually use it.

Subscription Renewal (“Stammplätze”)
Your seating choice for the Sonderkonzerte and Matineen cycles from last season will be reserved for you until 13 May 2015 (receipt of post). Your order should arrive before this date if you wish to renew your subscription. Since subscription renewals are given priority handling, please ensure that you check the box marked “Fortsetzung” (“Renewal”) on the order form, even if you ordering a different number of subscriptions or changing the price category.

Seating Preference
Information on pricing for your seating choice can be found on the seating plan. Where possible we will allocate adjacent seats. While we will do our best to accommodate your seating preference, please bear in mind that many seats are already reserved for existing subscription holders.

Additional orders
If you submit an additional order form, please mark the field “Ihr Sitzplatzwunsch” (“Your seating preference”) with the note “Nachbestellung” (“Additional order”). This helps us to process your order faster.

Order Processing
Orders are processed in the order in which they are received and subject to available seating. Should the required price category no longer be available, seats will be allocated in the next highest or next lowest price category. Subscription renewals made by existing subscription holders that arrive before 13 May 2015 will be given priority handling over new subscription orders.

Privacy Policy (Joint Series)
Personal information collected during ticket purchases, orders or enquiries will not be passed on to third parties. This excludes concerts in the series Wiener Symphoniker, Matineen, Fridays@7, Sonderkonzerte and Kammerkonzerte, which are presented by the Wiener Symphoniker in cooperation with the Wiener Konzerthaus Society. In these cases there will be a limited transfer of your personal information and by purchasing a ticket for a Joint Series event you agree:
a) that the personal information you provide will be passed on to the Wiener Symphoniker or the Wiener Konzerthaus Society and used for marketing purposes for events presented by the Wiener Symphoniker and the Wiener Konzerthaus Society;
b) to receive information by email from the Wiener Symphoniker and the Wiener Konzerthaus Society about their own events.

You may choose to withdraw this permission at any time. In this case, no further use will be made of the data.

Youth Subscriptions
For all young people born on or after 1 July 1988 we are offering a reduced price Youth Subscription for the Fridays@7 series. Only one Youth Subscription can be purchased per person; the subscription is non-transferable. If the ticket is used by another person, the difference between the youth price and the normal price must be paid. Since Youth Subscriptions are processed after other subscriptions and are subject to available seating, we cannot guarantee a seat next to other subscriptions ordered at the same time. Youth Subscriptions must be collected in person at the Konzerthaus Box Office between 26 August and 9 September 2015. Please bring your order confirmation and a valid form of photo identification with you. Tickets can be collected at a later date provided that they have been paid for before 9 September 2015. Photo identification should be carried when attending concerts.

Wheelchair Places
For visitors with a mobility impairment, a certain number of wheelchair places are available in each subscription series at a reduced rate. The price includes a designated companion. If no companion seat is required for the subscription, the price will be reduced accordingly. Please indicate your requirements – “Rollstuhlplätze mit Begleitperson” (“Wheelchair place with accompanying seat”) or “Rollstuhlplätze ohne Begleitperson” (“Wheelchair place without accompanying seat”) – on the order form.

Subscription orders
are binding. It is not possible to return purchased or ordered tickets. If a concert is sold out, the Ticket- & Service-Center of the Konzerthaus may accept tickets for resale on 10% commission.

Changes and Cancellations
We reserve the right to make changes to the date, venue, programme or performers of an event. Any changes do not entitle ticket holders to return tickets. We will inform you in writing of any changes known to us in good time. If a subscription concert is cancelled, you will usually be offered an alternative concert.

Methods of payment
SEPA direct debit mandate: You give permission for the Wiener Konzerthaus Society to debit your bank account with the amount payable.
By credit card: VISA, Euro-/MasterCard, Diners Club, American Express, JCB. The amount payable will be debited from your credit card.
Your concert tickets will be sent to you by post.

Information
For any enquiries about your subscription order, please contact the Ticket- & Service-Center of the Wiener Konzerthaus
t +43 (0) 1/242 002
f +43 (0) 1/242 00-110
e ticket@konzerthaus.at
w www.konzerthaus.at

Opening hours Ticket- & Service-Center
Mon-Fri 9.00 – 19.45, Sat 9.00-13.00
Saturday, Sunday and public holidays from 45 minutes prior to the performance

You can contact the Konzerthaus Ticket- & Service-Center by telephone
Mon-Fri 8.00 – 18.30, Sat 9.00 – 13.00 and 16.00 - 18.30
as well as on Sundays and public holidays from 10.00 – 13.00 and 16.00 – 18.30

Opening and telephone hours during the summer from 23 June to 24 August inclusive:
Mon-Fri 9.00 – 13.00